FREE DELIVERY ON ORDERS PKR 5,000+ CASH ON DELIVERY AVAILABLE 7 DAYS EASY EXCHANGE 100% ORIGINAL PRODUCTS

Customer Care & Assurance

Return & Exchange Policy

Shop with confidence. We offer a hassle-free 7-day exchange policy for our premium accessories across Pakistan.

1. 7-Day Easy Exchange Policy

At FB Collections, customer satisfaction is our highest priority. If you receive a product that does not meet your expectations, is the incorrect size, or you wish to choose another model, you may request an exchange within 7 days from the date your package was delivered.

2. Eligibility Criteria for Returns & Exchanges

To be eligible for a successful exchange, your item must satisfy the following conditions:

  • The item must be completely unused, unworn, and unaltered.
  • It must be in its original brand packaging, including display box, protective plastic wraps, pouches, warranty cards, and manuals.
  • All original barcode tags, security stickers, and protective films (on watch glass, bracelets, dials, or bag hardware) must remain completely intact.
  • Any complimentary gifts or accessories included with the item must be returned alongside it.

Any item showing noticeable signs of wear, perfume scent, scratches, link removals, or handling damage cannot be accepted for exchange.

3. Non-Returnable & Non-Exchangeable Items

Due to hygiene and standard industry practices, the following items are not eligible for return or exchange unless proven defective upon arrival:

  • Pierced earrings and hygiene-sensitive jewellery items once their sterile seal or packaging is opened.
  • Products that have been personalized, engraved, or customized.
  • Items specifically sold under Final Clearance or Discontinued Sales (unless defective or incorrectly dispatched).

4. Damaged, Defective, or Incorrect Item Claims

We perform strict quality inspections before dispatching every parcel. However, if your order arrives damaged during courier transit, defective, or with an incorrect product:

  • You must report the issue within 48 hours of delivery.
  • Send clear photographs of the courier flyer, shipping label, outer packaging, and the product to our WhatsApp team at 03044191960.
  • An unboxing video recorded while opening the courier package is highly recommended to speed up courier insurance and exchange approval.

For verified damaged, defective, or wrongly delivered items, FB Collections covers all return and replacement courier charges.

5. Return Procedure — Step by Step

  1. Initiate Request: Contact our WhatsApp customer support at 03044191960 or email support@fbcollections.com with your Order Number and reason for exchange.
  2. Approval & Instructions: Our support representative will verify eligibility and provide you with the return warehouse address in Lahore.
  3. Safe Packaging: Pack the item securely in a protective box or padded envelope to prevent any transit damage.
  4. Courier Return: Ship the parcel back using any reputable traceable courier (e.g. Trax, PostEx, TCS, Leopard) and share the tracking receipt with our team.
  5. Inspection & Dispatch: Once received at our facility, our quality team inspects the item within 24–48 hours, and your replacement item is immediately dispatched.

6. Return Shipping Costs

  • Defective, Damaged, or Wrong Item: FB Collections pays 100% of return courier charges and sends the replacement completely free of charge.
  • Discretionary Exchanges (Change of Mind / Color Preference): If you are requesting an exchange for personal preference, the customer is responsible for the courier return fee and the replacement re-delivery fee (flat PKR 250).

7. Contact Customer Care

Our dedicated support team is available to assist you throughout the exchange process:

WhatsApp