FREE DELIVERY ON ORDERS PKR 5,000+ CASH ON DELIVERY AVAILABLE 7 DAYS EASY EXCHANGE 100% ORIGINAL PRODUCTS

Customer Care & Logistics

Shipping & Delivery Policy

Fast, reliable delivery across Pakistan with transparent shipping rates, real-time tracking, and Cash on Delivery service.

1. Delivery Coverage & Serviceable Areas

FB Collections provides nationwide shipping across all major cities, towns, and courier-serviceable regions in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and surrounding areas. Delivery availability is subject to courier serviceability. If a remote destination has limited courier coverage, our customer care team will contact you prior to dispatch to coordinate the best available delivery option.

2. Delivery Timelines

Standard delivery across Pakistan takes approximately 3 to 7 working days from the date of order confirmation.

  • Major Cities: 3–5 working days.
  • Other Cities & Towns: 4–7 working days.
  • Remote Regions: 5–8 working days.

Orders are dispatched Monday through Saturday. Deliveries are paused on Sundays and gazetted public holidays. Occasional courier delays may happen during extreme weather, festive seasons, or regional transit restrictions.

3. Shipping Charges & Free Delivery Threshold

We maintain a clear and customer-friendly shipping structure:

  • FREE Standard Shipping: Applicable on all orders totaling PKR 5,000 or above anywhere in Pakistan.
  • Standard Flat Shipping: Orders below PKR 5,000 are subject to a nominal flat shipping fee of PKR 250.

4. Cash on Delivery (COD) & Advance Shipping Deposit

Cash on Delivery (COD) is available nationwide for all eligible locations:

  • Orders Qualifying for Free Shipping (PKR 5,000+): No advance payment is needed. The full amount is payable to the courier representative at your doorstep.
  • Orders Under PKR 5,000: To protect against false orders and ensure swift courier booking, our team may request the flat shipping fee of PKR 250 in advance via JazzCash or Bank Transfer. The remaining product balance is payable via Cash on Delivery upon delivery.

5. Order Verification & Dispatch

Every order placed on FB Collections goes through a quick verification step. You will receive an automated order confirmation via SMS/WhatsApp, and our customer support team may place a brief confirmation call or message before the parcel is packaged and handed over to our logistics partners (PostEx, Trax, Leopards, or TCS).

6. Shipment Tracking

Once your parcel is booked with our courier partner, a tracking number and direct tracking link are generated. You can check the current status of your shipment by:

  • Visiting our website's Track Order page and entering your order number and mobile number.
  • Clicking the tracking link sent to your SMS or WhatsApp upon dispatch.
  • Contacting our support team directly on WhatsApp at 03044191960.

7. Delivery Attempts & Failed Deliveries

The courier partner typically attempts delivery up to 2–3 times. Please ensure your mobile phone is accessible and that someone is available at the provided address to receive the package and make payment. If a parcel is returned due to customer unavailability, incorrect contact details, or refusal at the doorstep, re-dispatch will require payment of fresh courier shipping charges.

8. Customer Support & Inquiries

If you have any questions about your parcel, delivery schedule, or need to update your address before dispatch, please reach out to us:

WhatsApp